After-sales service
After Service
We VIDO, have excellent system for providing service of after sale. It is structured by regional distributorsand local maintenance centerand customer service department in headquarter China, and it is a multiple layer service system in worldwide which could provide you the best guarantee and service.
Spare Part Service
We promise that we still offer the spare parts for 3 years after we stop the production line of relevant series.
Guarantee
Before shipping, each product of VIDO will be inspected and tested strictly to make sure we can deliver our products with 100% good quality.We promised that we can provide maintenance service by free if our products got any quality problem within 12 months since you bought them based on a regular usage.Please do not forget to bring back the invoice when you enjoy the free guarantee service in our stock of distributors or authorized maintenance service center
•Note: We can prolong the guarantee if 1 year guarantee can’t meet the basic request of local legal terms.
•Note: We can prolong the guarantee if 1 year guarantee can’t meet the basic request of local legal terms.
The following situations will not belong to the warranty scope:
•1. The damaged goods without necessary formal invoice.
•2. The damage caused by using non original spare parts.
•3. The damage caused by inappropriate carrying transporting storing and keeping.
•4. The damagecaused byrepaired and modified by clients themselves.
•5. The damage caused by abuse, exceeding the scope of functions, and failing to use orfailing to maintain according to the instructions.
•6. All vulnerable parts, such as drill chuck sealing ring grease carbon brush. And all accessories such as circular saw blade drill bit and sandpaper.
•7. All vulnerable parts, such as drill chuck sealing ring grease carbon brush. And all accessories such as circular saw blade drill bit and sandpaper.
•Note: VIDO reserves the right to modify the above provisions and has the final right to interpret the warranty service without violating the laws of various countries.
•2. The damage caused by using non original spare parts.
•3. The damage caused by inappropriate carrying transporting storing and keeping.
•4. The damagecaused byrepaired and modified by clients themselves.
•5. The damage caused by abuse, exceeding the scope of functions, and failing to use orfailing to maintain according to the instructions.
•6. All vulnerable parts, such as drill chuck sealing ring grease carbon brush. And all accessories such as circular saw blade drill bit and sandpaper.
•7. All vulnerable parts, such as drill chuck sealing ring grease carbon brush. And all accessories such as circular saw blade drill bit and sandpaper.
•Note: VIDO reserves the right to modify the above provisions and has the final right to interpret the warranty service without violating the laws of various countries.
Consulting And Training
If you have any issues aboutselection using repairing and maintenance before or during or after you buying our products, you are welcome to call for consultation.You also can sendemail to us for looking for help, and our customer service will answer your questions within one working day. If you need a comprehensive and systematic ora deep understanding of VIDO products, our senior product engineers will provide you the professional technical training.
Customer Service Hotline:
0086-512-62888913
Custiomer Service Email:
info@widopt.com
